Pamark Business Oy general terms and conditions 1.3.2021

These conditions are applied unless otherwise agreed between the customer and seller. These terms and conditions are valid until further notice.

All prices and fees stated here are VAT 0%. Value added tax will be added to prices accordingly.

All rights reserved.

Ordering

The customer must provide all necessary information.

Ordering from the web shop requires, that all general terms and conditions are met and all the customer information is provided truthfully. If you notice an error in your information, you must correct it without delay.

Pamark Business Oy is not responsible for possible lack of information about your order, delivery notice, order confirmation or other documents if there are errors in your provided customer information.

Prices

All the prices are VAT 0%. Value added tax will be added accordingly. The prices are valid until further notice.

Obvious errors in prices

Pamark Business Oy reserves the right to cancel the order if there are clear and obvious errors in prices. These mean a clear error in product pricing – for example if the product price is vastly different from an expected price for such a product, or the price is 0,00 €.

Replacing a product or cancelling the sale

In some cases, the ordered product can be out of stock for a longer time. We may ask your approval for replacing the product with a similar item – for products, that are exactly similar in properties and prices we may replace it without asking your approval beforehand.

A missing product will be refunded if the replacement product is not approved by the customer.

The seller reserves the right to cancel the sale.

If a demand for a product exceeds its availability Pamark Business Oy reserved the right to limit the order quantities so that the product can be purchased by as many customers as possible. Pamark Business will be in contact with the customer if the ordered quantities can’t be delivered for such a reason.

Force majeure

Pamark Business Oy will not be held responsible for delays or damages that are caused by force majeure. These are for example industrial actions/strikes, staff illness, epidemics, import/export bans, interferences in general telecommunications, power outages and disruptions in mail delivery and traffic.

If the force majeure is in place for over 30 days, both the customer and the seller have a right to cancel the sale without claims for damages or penalties of delay.

Right of return

The recipient must check the contents and condition of the delivery upon reception. Possible defects and damages must be noted to the waybill upon reception.

A signed waybill without notes regarding defects and damages will be considered as an accepted delivery.

Pamark Business Oy must be contacted regarding a possible defect/damage/error in delivery within 7 business days from reception of the delivery. If a product contains a manufacturing defect or other defect that can’t be detected immediately, the error notice can be made at a later time too.

If the delivered items have not been as ordered or the items have been defected, the return will be free of charge. Pamark Business customer service must be contacted to arrange the return.

If the return is being made for other reasons, the customer will be charged 14 € processing fee. The delivery can be made using Pamark Business Oy’s carrier, or Posti (for consumers). The shipping costs will be paid by the customer.

The products must be unused and in original condition and original packaging. The refund will be done after Pamark Business Oy has received the return and inspected the items.

Please note that personalized/manufacturer special ordered products have no right of return.

Please note that in all cases the return must be arranged with Pamark Business Oy’s customer service. The carrier must be notified in advance about the return to accept the delivery.

Product warranty, maintenance, and repairs

There will be information provided with the product concerning possible warranties and maintenance & repair services.

Reclamations

Delivery reception and reclamations

  • Before signing the waybill, please check the number and condition of the delivered parcels.
  • If there are any remarks, they must be noted to the waybill. A signed waybill with no remarks will be considered as an accepted delivery.
  • Open and check all parcels to verify that they contain all the items listed in the delivery note.
  • Notify Pamark Business Oy’s customer service about any errors, defects or over delivery within 7 business days. If the defect can’t be detected immediately, the error notice can be made at a later time too.
  • If the delivery has not been as ordered, or the products have been defected, the return delivery will be free of charge.

PLEASE NOTE! The return must always be arranged in advance with Pamark Business Oy’s customer service. The carrier must be notified in advance about the return, and they must have a return form to accept the return delivery.

Notifying a reclamation

  • Before contacting Pamark Business Oy, kindly have your delivery note at hand. From the delivery note you’ll find your customer number, order number, product name, product code and delivered quantities.
  • Make a note of the product and reason for the reclamation.
  • If the reclamation concerns a defected product and it has been delivered in wholesale packaging, kindly check its LOT number and manufacturing date.
  • Put the product aside and don’t use it before notifying Pamark Businedd about the reclamation. Our customer service will agree with you on the next steps: schedule for returning the item, reimbursement or replacing the product with a new one.
  • Contact our customer service and notify the reclamation.

Pallet returns

To make a return delivery the pallets must be stacked with similar size pallets respectively. The return must always be arranged in advance with our sales team or customer service.

It is possible to return the pallets by requesting a return delivery from Pamark Business’ customer service. The minimum amount for return is 10 pallets. We will only accept unbroken EUR and FIN pallets. The returned pallets will be reimbursed. Delivery costs and a 14 € handling fee will be deducted from the total amount.

For example: the customer returns 10 pcs EUR pallets which have been charged by Pamark Business Oy. The amount of reimbursement is: 10 x 9.00 € - (delivery fee for example 30 € + 14.00 € handling fee). In this case the final reimbursed amount is 46.00 €.

Obstruction of delivery

If the shipment has not been delivered at a time agreed on with the customer, and Pamark Business Oy has not been notified about the obstruction at least 24 hours beforehand, any further costs regarding the delivery will be charged from the customer.

Retention of ownership

The products remain the property of the supplier until the purchase price has been paid in full.

Delivery Methods

Delivery time: Orders are sought to be delivered within four business days from ordering. (does not apply to non-stock items)

Deliveries will be done primarily by Posti. The delivery costs will be charged from the customer. The packing and delivery fees depend on the selected delivery method.

Pamark Business Oy reserves the right to charge over-sized shipments according to their actual costs.

Pallet fees: Large pallets FIN / EUR / Fiber 9 €, small pallets TEHO / Fiber 4,50 €.

Delivery to company by 16:00, 9,50€.

Delivery Time: Delivered to the recipient by 4 p.m. the next business day (or 2nd business day depending on the Posti service area). Check the service area in delivery time inquiry.

If the delivery attempt fails, a notice of arrival will be left at the recipient's address. Parcels will be retained in the nearest Posti outled. The delivery will be returned to the sender if it’s not picked up within the retention period.

Posti Home delivery, 9,50 €

Posti always contacts the recipient to arrange the delivery time. If the recipient cannot be reached after two call attempts, a call-back request will be left for the recipient to arrange the delivery time.

Parcels can also be picked up at the postal outlet, but the recipient must contact Posti and arrange to have the parcel delivered to the outlet.

The service includes one delivery, but a re-delivery can be ordered for a separate charge. Deliveries are made to recipients on weekdays and in major cities deliveries can be made until 9 p.m. In other areas, deliveries are made by 2 p.m

Pick-up from Posti outlet, 3,95 €

Delivery Time: At the recipient's postal outlet the next business day within a separately specified service area. An electronic notice of arrival will be sent to the recipient as an SMS when the delivery is available for pick-up.

Deliveries are available for pick-up at the postal outlet for 7 days. After this, the item will be returned to the sender.

Delivery inside EU / Outside EU

Delivery Time: Nordic countries 2-5, European countries 3-7 and other countries 6-14 working days. The mailing date is not included. Posti is not responsible for any delivery delays arising from Customs inspections or other measures in the country of destination.

Priority parcels are delivered to the recipient's address in the following countries: Austria, Belgium, Croatia, the Czech Republic, Denmark, Estonia, France, Germany, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia (to corporate addresses only), Liechtenstein, Lithuania (to corporate addresses only), Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the USA.

In other countries, they are delivered to the recipient's nearest postal outlet. The recipient will be notified of the arrival of the delivery.

Post office box addresses cannot be used.

Unclaimed parcels/shipments

Kindly note, that all parcels/shipments must be picked up from Posti even if they will be returned later. To return your order, please contact Pamark Business first to arrange the return. If a parcel/shipment is returned unclaimed and/or unannounced to Pamark Business, a handling cost of 14 € will be deducted from the customer’s refund of the order.

Webshop payment methods:

The following methods can be used to pay the order.

All Finnish online banks: Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Pankki, Aktia, Handelsbanken, Ålandsbanken and S-Pankki.

Cards:  Visa, Visa Electron, Mastercard, American Express, Eurocard, Diners Club JCB.

Mobile payment: MobilePay and Siirto

Invoice/installment trade: Collector and Jousto.

If you want to pay by Visa, Visa Electron or MasterCard, Pamark Business Oy will only serve as a marketer of goods and services and also ships the products to the customer. Paytrail Oyj will be responsible for reclamations.

Paytrail Oyj will serve as an accoutable seller when the order is paid by Visa, Visa Electron or

MasterCard. The purchase is made between the customer and Paytrail Oyj and all the responsibilities concerning the purchase lie with the accountable seller. The payment is also made to Paytrail Oyj.

Paytrail Oyj
VAT ID (y-tunnus): 2122839-7
Ohjelmakaari 10
40500 JYVÄSKYLÄ
Tel: +358 207 181830

Invoicing

Payment by invoice is available for companies and public administration organizations. VAT-number and other necessary information must be provided by the customer. We will inspect the customer’s credit information before delivering the order. If there are payment default entrys or the credit information is not available, the order must be paid in advance.

For orders that have a net value of less than 40 €, a small billing surcharge of 5 € will be added.

Default interest according to the Interest Act. Remider fee 5 €.

The products remain the property of the supplier until the purchase price has been paid in full.

Orders paid by advance invoice will be delivered when the payment has been made to Pamark Business Oy. Tilattujen tuotteiden pakkaus- ja postikulut riippuvat valitusta tuotteesta ja toimitustavasta. Pamark Business Oy varaa oikeuden veloittaa ylisuurista lähetyksistä pakkaus- ja postikulut todellisten kulujen mukaisesti. Pidätämme oikeuden korjata/muokata mahdollisia virheellisiä hintoja.

Consumers

The accountable seller in the webshop is Pamark Business Oy, Oulu. Our webshop is complying with the Finnish Consumer Protection Act.

The consumer has a 14 days right of return according to the Finnish Consumer Protection Act. The products must be unused and in original condition and original packaging. The shipping costs will be paid by the customer. Please contact our customer service before returning items.

The returned products will be refunded within 14 days of the return. The refund will be done using the same payment method as the original order by the customer.

Please note, that personalized products have no right of return. These include for example products with specific engravings or logos.

Contact details

Our customer service is open Monday through Friday 09:00 – 15:00 (Finnish time)

Tel: +358 29 371 6000

Email: asiakaspalvelu(at)pamark.fi

www.medkit.fi

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