General terms and conditions

The accountable seller in the webshop is Pamark Business Oy, Oulu. Our webshop is complying with the Finnish Consumer Protection Act.


The products in the webshop can be purchased by individuals, businesses/companies and other parties in Finland and abroad. Some products may have limitations regarding their sales abroad.


The ordering is done by adding product(s) to shopping cart and going to checkout. The customer must provide all the necessary information which is marked with an asterisk in checkout. When an order is placed, a customer account will be created to the webshop. The customer can check the status of their order by logging in to the account.


The products and shipping will be paid when ordering. The following methods can be used to pay the order: Nordea, Osuuspankki, Danske Bank, Tapiola, Aktia, Nooa, Paikallisosuuspankit, Säästöpankit, Handelsbanken, S-Pankki, Ålandsbanken and credit cards. The payment will be passed through Paytrail Oyj.

Also, payment by invoice is available for companies and public administration organizations. 

The following costs will be added to invoices:

For paper invoices 6€
For e-invoices 3,50€

Pamark Business Oy reserves the right to correct possible pricing errors.


Payment by Visa, Visa Electron or MasterCard

If you want to pay by Visa, Visa Electron or MasterCard, Pamark Business Oy will only serve as a marketer of goods and services and also ships the products to the customer. Paytrail Oyj will be responsible for reclamations.

Paytrail Oyj will serve as an accoutable seller when the order is paid by Visa, Visa Electron or
MasterCard. The purchase is made between the customer and Paytrail Oyj and all the responsibilities concerning the purchase lie with the accountable seller. The payment is also made to Paytrail Oyj.

Paytrail Oyj
Business ID (y-tunnus): 2122839-7
Ohjelmakaari 10
Tel: 0207 181830

Online banking

The payment service and financial service concerning the online banking payment will be provided by Paytrail Oyj in co-operation with Finnish banks and financing institutions. Paytrail Oyj will receive the payment and then accounts it to the seller. For the customer the service will work just like a conventional/normal online payment.

All the final selling prices include Value added tax. (VAT) 24%. For non-EU and EU customers who provide VAT registration number it is possible to make VAT 0% purchases. Please contact info(a)


The products will be shipped generally within 7 days of the order. If the shipping time is different from the usual, the customer will be informed.
The shipping will be done primarly via Posti. The shipping costs will be charged from the customer. The shipping costs depend on the selected shipping method.

Pamark Business Oy reserves the right to charge over-sized shipments according to their actual costs. If the order is delivered by a pallet or roll cage, a cost of 6€ will be added to the invoice.

Delivery to company, 13,71 € (17,00 € incl. VAT)

Delivery Time: Delivered to the recipient by 4 p.m. the next business day (or 2nd business day depending on the Posti service area). Check the service area in the delivery time inquiry.

If the delivery attempt fails, a notice of arrival will be left at the recipient's address. Parcels will be retained in the nearest Posti outled. The delivery will be returned to the sender if it’s not picked up within the retention period.

Pick-up from Pamark Business warehouse in Oulu, 0,00 €

The customer will be notified when the order is ready for pick-up. Our warehouse is open monday through friday 8.00 - 16.00.

 Posti Home delivery, 16,94 € (21,00 € incl. VAT)

Posti always contacts the recipient to arrange the delivery time. If the recipient cannot be reached after two call attempts, a call-back request will be left for the recipient to arrange the delivery time.

Parcels can also be picked up at the postal outlet, but the recipient must contact Posti and arrange to have the parcel delivered to the outlet.
The service includes one delivery, but a re-delivery can be ordered for a separate charge. Deliveries are made to recipients on weekdays and in major cities deliveries can be made until 9 p.m. In other area, deliveries are made by 2 p.m.

Pick-up from Posti outlet, 5,24 € (6,50 € incl. VAT)

Delivery Time: At the recipient's postal outlet the next business day within a separately specified service area. An electronic notice of arrival will be sent to the recipient as an SMS when the delivery is available for pick-up.

Deliveries are available for pick-up at the postal outlet for 7 days. After this, the item will be returned to the sender.

Delivery inside EU / Outside EU

Delivery Time: Nordic countries 2-5, European countries 3-7 and other countries 6-14 working days. The mailing date is not included. Posti is not responsible for any delivery delays arising from Customs inspections or other measures in the country of destination.

Priority parcels are delivered to the recipient's address in the following countries: Austria, Belgium, Croatia, the Czech Republic, Denmark, Estonia, France, Germany, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia (to corporate addresses only), Liechtenstein, Lithuania (to corporate addresses only), Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the USA.

In other countries, they are delivered to the recipient's nearest postal outlet. The recipient will be notified of the arrival of the delivery.

Post office box addresses cannot be used.

Unclaimed parcels/shipments

Kindly note, that all parcels/shipments must be picked up from Posti even if they will be returned later. In order to return your order, please contact Pamark Business first to arrange the return. If a parcel/shipment is returned unclaimed and/or unannounced to Pamark Business, a handling cost of 19,90€ (incl. VAT) will be deducted from the customer’s refund of the order.

RIGHT OF RETURN (for consumers)

The consumer has a 14 days right of return according to the Finnish Consumer Protection Act. The products must be unused and in original condition and original packaging. The shipping costs will be paid by the customer. Please contact our customer service before returning items, info(a) or +358 10 311 3080

The returned products will be refunded within 14 days of the return. The refund will be done using the same payment method as the original order by the customer.

Please note, that personalized products have no right of return. These include for example products with specific engravings or logos.

RIGHT OF RETURN (for companies)

Please contact our customer service before returning items, info(a) or +358 10 311 3080.


If the return is due to customer error in ordering, Pamark Business refunds 70% of the items value. If the return is due to Pamark Business’s error, Pamark Business refunds 100% of the items value & shipping costs.  The returned products must be unused and in original condition and original packaging. The refund will be made after the products have been returned and checked by Pamark Business.

Non-stock/especially ordered items have no right of return.


There will be information provided with the product concerning possible warranties and maintenance & repair services.

Contact Us